We’re looking for passionate Customer Support Representatives who can provide world-class support via phone, chat, or email. You’ll be the frontline of client interactions, helping solve customer issues and ensuring satisfaction at every touchpoint

Responsibilities:

• Respond to customer inquiries in a timely and professional manner via email, phone, or chat.
• Resolve product or service issues by clarifying the customer’s concern, determining the cause, and following through to resolution.
• Maintain high standards of customer experience through excellent communication and a solution-focused mindset.
• Document customer interactions, feedback, and resolutions in CRM systems like Zendesk, Freshdesk, or Salesforce.
• Collaborate with team leads and quality assurance to continuously improve support workflows and customer satisfaction scores.
• Stay up to date with product knowledge, system updates, and support best practices.
• Meet or exceed key performance indicators (KPIs) such as CSAT, AHT, and resolution time