The QA and Performance Analyst ensures quality, consistency, and effectiveness across all deliverables.
This role acts as a validation layer and performance tracker, ensuring outputs meet standards and identifying opportunities for improvement.
Key Responsibilities
Quality Assurance
- Review all deliverables before submission
- Validate structure, formatting, and clarity
- Check schema and metadata accuracy
- Ensure adherence to templates
Performance Tracking
- Monitor indexing, traffic, and engagement
- Monitor AI citation status
- Maintain dashboards and reports
Insights and Feedback
- Identify gaps and recurring issues
- Provide actionable feedback to Pod Leads and Content Engineers
Process Improvement
- Refine QA checklists and standards
- Improve workflows to reduce rework
Role Boundaries
- Flag issues but do not rewrite outputs
- Maintain standards without owning execution
Output Expectations
- Review deliverables within 24 to 48 hours
- Maintain low error rates
- Produce weekly and monthly performance reports
Key Skills and Qualifications
- 2 to 4 years experience in QA, analytics, or digital roles
- Strong attention to detail
- Analytical and structured mindset
- Familiarity with analytics tools
Performance KPIs
- Error rate reduction
- QA turnaround time
- Accuracy of reporting
- Reduction in revision cycles
Benefits
- 13th month pay
- Paid leave and government-mandated benefits
- Fully remote working arrangement
Job Ad Summary
SOS is hiring a QA and Performance Analyst to ensure quality and track performance across deliverables.