What makes SOS’s outsourcing model unique?

The SOS model is designed to be client-centric, giving firms control over day-to-day work management while SOS provides operational support, remote or in-office staffing options, and a dedicated account manager to ensure quality and smooth integration. Our approach focuses on empowering clients to lead their offshore teams as an extension of their in-house operations.

How does SOS ensure access to top-tier talent?

SOS sources only the top 5% of candidates, ensuring a high level of quality and professionalism. We also proactively engage passive candidates who may not be actively seeking roles but have exceptional skills and experience. This selective sourcing approach allows us to provide ambitious, top-tier talent that aligns with client needs.

What roles outside of accountancy can SOS provide?

In addition to accounting, SOS can supply professionals in finance, HR, IT, customer support, data management, marketing, and administration. Our sourcing process is customized to meet the unique requirements of each client, ensuring the best talent across various functions.

What is the role of SOS’s dedicated account manager?

Each client is assigned a dedicated account manager who oversees quality, shares best practices, and serves as a liaison between the offshore team and the client. They ensure alignment with client objectives, manage performance, and offer support for any operational questions or adjustments.

Does SOS support both in-office and remote work setups?

Yes, SOS offers both in-office and remote work options. Our offices in the Philippines are equipped with secure, high-speed connectivity and modern infrastructure. For remote teams, SOS provides secure connectivity and IT support, allowing clients to choose the setup that best suits their operational needs.

Is SOS GDPR-compliant, and how does it handle data privacy?

Yes, SOS is fully GDPR-compliant. We have rigorous protocols in place for handling and storing personal information. Our teams are trained in GDPR compliance, and our systems are designed to meet UK clients’ specific data privacy requirements.

How does SOS approach retention and employee engagement?

SOS is dedicated to fostering a positive work environment, offering competitive salaries, and providing ongoing career development. We pay in the top quartile of the industry, which attracts and retains top talent. Our focus on employee satisfaction results in high retention rates and a stable, motivated workforce.

What if a selected candidate doesn’t work out?

If a candidate isn’t the right fit, SOS will replace them seamlessly and at no extra cost. Our commitment is to your long-term success, and we work to ensure you have the right talent in place for your team.

What security protocols are in place for remote staff?

For remote staff, SOS provides secure VPN connections, encrypted tools, and secure virtual desktops, which allow safe access to client systems from anywhere. Our IT team monitors connectivity to ensure compliance with security standards and offers dedicated support to maintain a secure environment.

How does SOS ensure compliance with data security and GDPR?

SOS follows best practices for data privacy and GDPR compliance, including secure storage, data minimization, and access control. Our GDPR training and robust security protocols help maintain full compliance and protect sensitive client information.

Who leads SOS, and what is their expertise?

SOS is led by Martin English and Phil Murphy, seasoned outsourcing professionals from the UK and Australia with decades of experience. Recognized as global experts in outsourcing, they ensure that SOS adheres to the highest standards of quality, security, and best practices.

How can I ensure quality and accuracy in an offshore team?

SOS’s client-led approach allows you to set priorities and directly engage with your team, while our account managers provide guidance on best practices, continuous support, and quality assurance. This collaborative model promotes high accuracy and performance.

What are the first steps to determine if outsourcing with SOS is right for us?

We recommend starting with the SOS Outsourcing Readiness Assessment. This comprehensive evaluation considers your firm’s culture, processes, and goals, helping determine if offshoring aligns with your needs. It also provides a roadmap for a smooth and successful transition.

What is included in the SOS security protocol?

SOS’s security protocol includes data encryption, secure file storage, restricted access, and real-time monitoring of data access activities. We also conduct regular security audits and employ multi-factor authentication to protect sensitive information.

How does SOS ensure GDPR compliance for UK clients?

SOS follows GDPR best practices, including secure data handling, transparent data processing, and regular training for our team. Our data handling policies are designed to fully comply with GDPR, ensuring clients have confidence in our data protection measures.

What benefits does SOS offer to address the UK’s talent shortage in accounting?

SOS connects UK firms with a highly skilled talent pool in the Philippines, where over 75,000 new accounting graduates enter the workforce each year. Our sourcing focuses on qualified professionals with strong English proficiency and training in international accounting standards, making them well-suited to meet UK clients’ needs.

Are candidates in the Philippines qualified for accounting roles and other functions?

Yes, Philippine universities emphasize international standards, such as IFRS, which prepares graduates to meet UK accounting requirements. Beyond accounting, the country has a skilled workforce in finance, HR, IT, customer support, data management, and more, allowing SOS to support a variety of roles.

Does SOS operate on a “bums on seats” or staff leasing model?

No, SOS doesn’t use terms like “bums on seats” or operate with a staff leasing model. Instead, we offer a full support model focused on talent collaboration, strategic alignment, and quality. We provide a motivated, dedicated team that integrates seamlessly into your firm’s operations.

What is the SOS onboarding process, and why is it important?

SOS’s structured onboarding process sets up both the client and team for long-term success. During onboarding, we align workflows, establish communication protocols, define deliverables, and implement client-specific training. This foundation ensures that offshore operations run smoothly and integrate seamlessly with in-house processes.

How does SOS ensure data security and confidentiality?

SOS prioritizes data security and confidentiality with strict cybersecurity protocols, including encryption, secure access controls, two-factor authentication, and regular security audits. Our measures are continually updated to address evolving threats, ensuring sensitive client information remains protected.

What is “13th month pay” and how is it handled by SOS?

“13th month pay” is an additional month’s salary commonly paid to employees in the Philippines at the end of the year. SOS includes this in our rates, so clients don’t need to budget separately. This payment is managed by SOS, maintaining team morale and aligning with local employment practices.

Should we offer performance incentives for offshore staff?

Incentives can be highly effective for motivation and productivity. SOS can help clients design incentive structures that align with their goals, ensuring that offshore team members remain engaged and dedicated to delivering exceptional results.

How does SOS ensure transparency in pricing?

SOS operates on a clear, transparent pricing model with no hidden costs. PC and connectivity are included in our pricing structure. If specific software is required, the client is responsible for licensing, but our base rates are consistent and stable—no surprises.

How does SOS address quality control and accuracy?

SOS’s model allows clients to manage daily work while we provide oversight through dedicated account managers and quality control measures. Our team members undergo rigorous training, and our account managers offer best practices and performance reviews to maintain high accuracy and quality.

Can SOS provide sample CVs of candidates before hiring?

Yes, SOS can provide sample CVs for potential candidates, allowing clients to review each candidate’s qualifications. This transparency ensures that you are fully confident in your choice, with no payment required until the right candidate is selected.

What governance model does SOS provide for offshore teams?

The SOS model is client-led, which means clients manage the day-to-day work of their offshore teams, giving them full control. SOS provides all necessary operational support, including training, infrastructure, and account management, allowing clients to run their teams as an integrated part of their business.

What connectivity support does SOS provide for offshore teams?

SOS offices in the Philippines are equipped with high-speed, secure internet and reliable backup systems. For remote teams, we provide connectivity support and maintain secure access protocols, ensuring stable and productive operations.

What types of support does SOS offer for onboarding and training?

SOS provides a structured onboarding program, coordinating training that aligns with each client’s workflows, deliverables, and quality standards. Our account managers assist with continuous training and adaptation, ensuring team members are well-prepared and aligned with your processes.

Does SOS conduct regular security audits?

Yes, SOS conducts both internal and external security audits to assess our systems and ensure compliance with industry standards. We also work with third-party security experts to perform assessments, providing our clients with peace of mind that our systems are robust and reliable.

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Philippine Headquarters

9F Filinvest One Bldg. Alabang Zapote Road, Northgate Cyberzone, Filinvest, Alabang, Muntinlupa City, 1780, Philippines

Hong Kong Headquarters

Unit 12 9/F Kenning Building, No. 19 Wang Hoi Road, Kowloon Bay, Hong Kong

Email

info@smartoutsourcingsolution.com

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