Proactive, Efficient and Affordable Technical Support
The Challenge
A major Adtech company was struggling to find skilled tech support staff at short notice. Despite weeks of recruitment efforts in the UK, finding the right talent was proving to be an uphill task. The company needed a solution and they needed it fast as to meet deadlines and maintain operations.
The Smart Solution
Enter SOS. Within a week, we provided the company with 15 CVs of experienced Technical Account Managers armed with the expertise they were searching for. We shortlisted five executives for an interview and two were selected to start on the following Monday.
We understood that the client was a fast-paced global tech company, so we helped them design a comprehensive two-week training program for the new team. Once the program was completed and the team was up and running, they outperformed expectations for multinational clients including Facebook and LinkedIn.
However, we didn’t stop there. We evolved the team to manage big multinational accounts directly, further cementing our value within the company.
The Outcome
Our solution was not just effective, but cost-efficient as well. Our services came at one-third of the price of comparable UK technical support staff. We also implemented weekly proactive solutions, analyzing the support requirements needed and identifying areas where we could proactively address concerns before they arose.
Struggling to Find the Right Talent Quickly?
We turned a recruitment challenge into a success story for a major Adtech company—saving time, money, and boosting performance with proactive, tailored support. If you need a cost-effective solution to fill technical roles fast and keep your operations running smoothly, book a call with us today. Let’s discuss how we can deliver the same outstanding results for you.
We had considered outsourcing before but didn’t really understand how it worked and therefore deemed it too risky. Martin and the team explained the process and worked with us at every stage to make it happen. I was honestly surprised at the results that the team has achieved and would not hesitate in referring them to anyone who wants to try outsourcing for the first time. We felt safe and supported throughout the ongoing engagement and highly value their knowledge, professionalism, and engagement style. For us, they are a big part of our team.”
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