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30/60/90-Day Post-Switch Health Check: How to Prove Your New Philippines EOR Is Actually Compliant

 

Author: Phil Murphy — COO & Founding Partner
 Published: November 5, 2025
 Updated: November 5, 2025

 

TL;DR

  • In your first 90 days with a new EOR in the Philippines, prove compliance with five pass/fail signals:
     (1) Payslip accuracy ≥99.5%, (2) 100% on-time statutory remittance (SSS/PhilHealth/Pag-IBIG), (3) Tickets within SLA ≥90%, (4) Onboarding TAT ≤3 business days, (5) Employee confidence (CSAT/ENPS ≥+30).

  • Capture evidence packs each cycle: itemized payslips, 13th-month accrual log, government receipts/PRNs, bank confirmations, and maker–checker approvals.

  • Run a simple 30/60/90 plan: tighten data by Day 30, validate processes by Day 60, and present a QBR-grade proof pack by Day 90.

 

Who this is for

Founders, CFOs, People/HR, and operations leaders who just switched EORs (or are evaluating a switch) and need a clear, audit-ready method to verify payroll accuracy, statutory compliance, and service quality in the Philippines—fast.

 

1) The five signals that matter (KPIs you can defend)

  • Payslip accuracy ≥99.5% — per cycle, error rate ≤0.5% of payslips.

  • Statutory timeliness = 100% — SSS/PhilHealth/Pag-IBIG remitted on time; PRNs/receipts on file.

  • Ticket SLA ≥90% — % of tickets resolved within agreed SLA windows.

  • Onboarding TAT ≤3 business days — from role approval/KYC complete to seated in tooling.

  • Employee confidence ≥+30 — pulse CSAT/ENPS over Days 30/60/90 (brief surveys).

Tip: Add one business KPI (e.g., schedule adherence or first-response time for Support teams) so Finance/HR and Ops see the same truth.

 

2) 30/60/90 plan (what “good” execution looks like)

Day 0–30 — Stabilise & baseline

  • Data hygiene: verify headcount, salary bands, allowances, leave, bank details.

  • Cycle-1 proof pack: payslips + payroll summary CSV + 13th-month accrual log + SSS/PhilHealth/Pag-IBIG PRNs + bank confirmations + maker–checker sign-offs.

  • SLA setup: publish ticket categories, severities, hours, and response/resolve targets.

  • Pulse-1: CSAT/ENPS + comments; surface quick fixes (HMO cards, payslip access).

Day 31–60 — Process & control

  • Variance drill-down: compare Cycle-2 to Cycle-1 (errors, adjustments, OT/holiday spikes).

  • Access review: confirm SSO/2FA, device/MDM, least-privilege to payroll/DMS; revoke any stale accounts within 24h.

  • SLA audit: report % within target, top 5 issue types, median resolution.

  • Pulse-2: CSAT/ENPS trend; close top 3 employee pain points.

Day 61–90 — Prove & present

  • Cycle-3 proof pack: clean run with zero-lapse statutory and ≥99.5% payslip pass.

  • Quarterly Business Review (QBR) bundle: three months of proof packs, SLA dashboard, onboarding TAT, CSAT/ENPS trend, and improvement actions closed.

  • Sign-off: finance + HR accept; keep bundle in DMS with immutable logs.

 

3) Evidence you must keep (your “Compliance Proof Pack”)

  • Payslips (PDF) + payroll summary (CSV)

  • 13th-month ledger (monthly accrual and YTD), payout register when released

  • SSS/PhilHealth/Pag-IBIG contribution reports + PRN/official receipts

  • Bank confirmations/debit memos matching remittance totals

  • Maker–checker approvals (pre-payroll) + post-payroll sign-off

  • DMS links with audit logs (who approved what, and when)

 

4) Comparison — Compliant EOR vs Red-Flag EOR

Dimension Compliant EOR (Pass) Red-Flag EOR (Risk)
Payslip accuracy ≥99.5% pass rate; errors fixed by D+2 Frequent net/gross miscalcs; ad-hoc fixes
Statutory remittance 100% on time; PRNs/receipts archived monthly Late/partial remits; missing or mismatched receipts
13th-month Monthly accrual log; clean payout register Manual/opaque; disputes at payout
Approvals & audit trail Maker–checker; immutable logs in DMS Email/DM approvals; no central record
SLA performance ≥90% within target; dashboard shared No SLA, or reports are irregular
Onboarding ≤3 business days to seat with SSO/2FA Long delays; access gaps; weak security
Employee confidence CSAT/ENPS ≥+30 and rising Flat/negative; recurring payroll queries

5) Simple monthly workflow (repeatable in any team size)

  1. D-5 to D-2: timesheets/allowances ready; exceptions documented.

  2. D-2: pre-payroll maker–checker approval signed.

  3. D-1: payroll run; spot-check edge cases; payslips generated.

  4. D-0: net pay disbursed.

  5. D+1 to D+3: SSS/PhilHealth/Pag-IBIG remitted; PRNs/receipts and bank proofs filed.

  6. D+5: close & archive the monthly proof pack; update SLA & KPI dashboard.

 

6) FAQ — Post-Switch Health Check (Philippines)

What counts as “on-time remittance”?
 Following each agency’s calendar and filing rules; keep the PRN/official receipt per month.

How do we measure payslip accuracy?
 1 − (error_count / payslips_issued) per cycle; include miscalculated OT, wrong allowances, and net pay issues.

We pay bi-monthly—do we need two remittance packs?
 Keep both payslip sets, but one monthly statutory remittance pack that ties totals to PRNs and bank proofs.

Can we run a hybrid team during the switch?
 Yes. For 1–2 cycles, the prior EOR can close out while the new EOR runs forward. Keep both proof packs.

What should be in the QBR?
 Three months of proof packs, SLA performance, onboarding TAT, CSAT/ENPS trend, open tickets by cause, and closed actions.

 

Related resources

 

Credible sources

  • DOLE (Department of Labor and Employment) — 13th-month overview; holiday/pay advisories

  • SSS, PhilHealth, Pag-IBIG (HDMF) — employer registration, contribution schedules, remittance and PRN guidance

  • BIR — payroll withholding/tax references (where in scope)

  • NPC (National Privacy Commission) — data handling and access controls for payroll/HR systems

 

Get the free 30/60/90 Health-Check Pack

  • KPI & SLA dashboard template

  • Maker–checker approval worksheet

  • Monthly Compliance Proof Pack checklist
     Talk to SOS → info@smartoutsourcingsolution.com

 

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