How it works
The Simple and Easy Smartsourcing Model
Traditional models like Project Outsourcing and Business Process Outsourcing (BPO) serve their purpose but often lack the much-needed continuity, control, and integration with the primary business operations. Similarly, establishing an independent offshore company division, while promising greater control, can come with its own set of operational and managerial challenges.
We have redefined outsourcing with our innovative ‘Smartsourcing’ model. This approach is designed to blend the best aspects of traditional outsourcing and direct management, offering a partnership that extends your company’s capabilities offshore with a dedicated team.
The Smartsourcing Model
1. Awareness & Alignment
Identify outsourcing needs and set mutual expectations on scope, goals, and outcomes.
• Collaborate to clarify challenges, goals, and the benefits of outsourcing.
• Set clear expectations for project scope, objectives, and KPIs.
2. Role & Skills Definition
Define the required roles and skillsets with guidance on market availability.
• Identify and prioritise roles essential to the project’s success.
• Evaluate talent availability to ensure the right fit.
3. Recruitment & Selection
Source, screen, and select candidates who align with project requirements and cultural fit.
• Conduct a comprehensive recruitment process, from advertising to initial interviews.
• Present shortlists and assist the client in final hiring decisions.
4. Contract & Onboarding
Agree on costs, incentives, and provide necessary training, systems, and tools for a smooth transition.
• Define contract terms, including rates and performance incentives.
• Customise training and set up essential tools and processes for team integration.
5. Ongoing Management & Support
Establish communication protocols, assign a dedicated account manager, and ensure ongoing engagement and performance appraisals.
• Create regular check-ins and communication channels for seamless collaboration.
• Assign an account manager to oversee coordination and support.
6. Continuous Improvement & Review
Conduct quarterly reviews, manage payroll and compliance, and support ongoing learning and team engagement to drive success.
• Review performance quarterly to identify areas for improvement.
• Provide ongoing development and feedback to enhance team effectiveness.
Key Advantages Of The Smartsourcing Model
Dedicated Support
Your offshore team integrates full-time into your business, functioning as a true extension of your team.
Selective Hiring
You have personal involvement in the selection of your offshore staff, similar to local hiring processes.
Greater Autonomy
You retain full autonomy over your team’s workflow, ensuring alignment with your business goals.
Transparent Costs
Our costing is straightforward, with no hidden charges.
Specialist Partner Support
We offer the invaluable support of a partner well-versed in local culture and legalities, ready to facilitate recruitment, team setup, and ongoing operational support.
Quality and Productiveness
Gain access to a talent pool that is passionate about their job and dedicated to delivering superior results.
Industry Expertise and Experience
We have over 50 years of experience, which translates into a deep understanding of what works and what doesn’t in outsourcing, helping you navigate complex challenges and ensure optimal outsourcing outcomes.
End-to-End Support
From initial needs identification and recruitment to training, performance management, and ongoing development, we provide comprehensive support at every stage of the outsourcing engagement.
Highly Skilled Talent
We focus on providing top-tier professionals from the top 5% of talent in the market, ensuring clients receive skilled, experienced, and culturally aligned workers who deliver immediate value.
Tailored Solutions
Each outsourcing engagement is customised to the client’s specific needs, with services like role identification, recruitment, training, tools, and systems tailored to the organisation’s goals, fostering a more efficient and aligned partnership.
Scalability and Flexibility
Our model supports both small businesses and larger organisations by offering flexible solutions that scale with evolving needs. You can adjust team size and structure as required, without the burden of hiring or managing additional employees.
Cost Efficiency
By outsourcing to a proven provider like us, you can achieve significant cost savings (up to 70%) without sacrificing quality, reliability, or retention. This is especially beneficial for startups and small businesses operating with limited budgets.
Proven Best Practices
We provide you with industry best practices, including tested templates, processes, tools, and systems, to streamline operations and improve productivity. This ensures you benefit from established, efficient workflows.
Ongoing Training and Development
Our outsourcing model prioritises continuous learning and development, ensuring teams stay up-to-date with industry trends, new technologies, and best practices. This guarantees you have access to a workforce that evolves to meet future needs.
Risk Management and Compliance
Our model includes built-in risk management protocols and ensures compliance with local and international regulations, helping you mitigate potential legal and operational risks while staying compliant with relevant industry standards.
Long-Term Partnership Focus
We’re not a one-off service provider; our model is built on long-term, collaborative partnerships. With ongoing support, advice, and consultation, we help you manage sustainable outsourcing relationships for long-term success.
Communication and Governance
Our outsourcing process includes strong communication channels and governance structures, ensuring transparency and regular updates. This allows us to track progress, resolve issues quickly, and stay aligned with your goals.
Cultural Alignment
We ensure outsourced teams are culturally aligned with your organisation, improving collaboration, engagement, and productivity; key to overcoming common offshoring challenges.
Smartsourcing Simplified Pricing Structure
At Smart Outsourcing Solution (SOS), our pricing model is designed to deliver exceptional value, transparency, and flexibility for clients seeking offshore talent in the Philippines. We structure our pricing to align with your specific operational needs, whether you prefer office-based or remote team arrangements.
Here’s how our model works to meet your specific needs:
Customised Pricing Based on Role
Each role is assessed for the specific requirements, including skill level, experience, and industry knowledge, alongside whether the position is office-based, remote, or hybrid.
Transparent Cost Breakdown
Our pricing model provides a clear and detailed breakdown, showing exactly what clients are paying for, including salaries, benefits, operational fees, and administrative costs.
Flexible Engagement Models
Our Dedicated Team Model offers full-time support with flexible setups at a fixed monthly rate, while the Project-Based Model provides pricing based on project scope and duration with flexible work arrangements.
Support and Value-Added Services
Pricing includes employee benefits, legal services, operational support, and retention strategies, with options for office-based and remote teams, ensuring productivity, motivation, and compliance.
Scalable and Competitive Rates
Our competitive pricing model offers cost savings with flexible options for office-based, remote, or hybrid teams, and a scalable structure that supports seamless team growth.
Tailored Approach
We offer a tailored, adaptable model that supports both office-based and remote teams, ensuring high-quality service and dedicated support regardless of your specific needs or location.
SOS Tips for a successful Smartsourcing engagement
Tip 1 : Effective Communication:
- Establish robust communication channels to bridge the geographical and cultural gap. Regular meetings, video conferences, and collaborative tools are essential.
- Ensure clear, consistent, and transparent communication to avoid misunderstandings and ensure alignment.
Tip 2: Cultural Understanding:
- Invest in cross-cultural training for both onshore and offshore teams to foster mutual understanding and collaboration.
- Recognise and respect cultural differences, and adapt management styles accordingly.
Tip 3: Defined Processes and Documentation:
- Develop clear, well-documented processes and workflows to guide offshore teams.
- Ensure that all documentation, including standard operating procedures (SOPs), is up-to-date and accessible.
Tip 4: Building Relationships:
- Foster strong relationships with offshore teams through regular visits, team-building activities, and recognizing their contributions.
- Encourage a sense of partnership and shared goals.
Tip 5: Continuous Monitoring and Feedback:
- Continuously monitor offshore operations and solicit feedback from both onshore and offshore teams.
- Use feedback to make necessary adjustments and improvements to processes and strategies.
By focusing on these key areas, businesses can enhance the success of their offshoring initiatives, achieve their strategic objectives, and maintain competitive advantages.
Whether you’re looking to scale your startup or improve efficiency in your established enterprise, our model is engineered to provide flexibility, covering a vast range of roles that can be performed digitally or over the phone.
Your Journey to an Efficient, Integrated Offshore Team
When you partner with us, your journey to an efficient, seamlessly integrated offshore team is both streamlined and optimised. Our innovative ‘Smartsourcing’ model offers a new way of working, eliminating the traditional challenges while allowing you to retain control over your team’s output.
Eager to learn how our unique offshoring model can reshape your business landscape? Embark on a tailored offshore solution journey with us today.