1. Who We Are
Smart Outsourcing Solution is a division of Global BPO Solution Ltd.
In this Cookie Policy, “SOS,” “we,” “us” and “our” refer to Smart Outsourcing Solution and the relevant affiliated entity responsible for operating the website.
Questions about our use of cookies can be sent to info@smartoutsourcingsolution.com.
2. What Are Cookies?
Cookies are small text files placed on your computer, mobile device or browser when you visit a website.
Cookies can help a website:
operate securely;
remember preferences;
maintain sessions;
understand how visitors use pages;
measure website performance;
prevent fraud and spam;
load embedded features; and
support advertising or marketing measurement.
Cookies do not usually identify you directly by name. However, cookie identifiers, IP addresses, device information and browsing activity may constitute personal information when they can identify, relate to or be linked with an individual or household.
3. Similar Technologies
This policy also covers technologies that perform functions similar to cookies, including:
pixels and tracking images;
scripts and JavaScript tags;
local and session storage;
software development kits;
device or browser identifiers;
link and campaign tracking;
embedded-content technologies; and
other storage or access technologies.
We refer to these collectively as “cookies” unless a distinction is necessary.
4. First-Party and Third-Party Cookies
First-party cookies
First-party cookies are set directly by the SOS website. They may support website security, forms, preferences and cookie-consent records.
Third-party cookies
Third-party cookies are set or accessed by another organisation whose technology appears on our website.
Third parties may include analytics, scheduling, mapping, video, advertising and social-media providers.
These providers may process information under their own privacy policies and may combine website activity with information obtained through their other services.
5. Session and Persistent Cookies
Session cookies
Session cookies normally expire when you close your browser. They may be used to maintain website functions during a visit.
Persistent cookies
Persistent cookies remain on your device for a defined period or until you delete them. They may remember preferences, recognise returning browsers or support longer-term analytics and marketing measurement.
6. Categories of Cookies We Use
Strictly necessary cookies
These cookies are required for the website to operate, remain secure or remember your privacy choices.
They may support:
website security;
network management;
form validation;
fraud and spam prevention;
load balancing;
accessibility;
cookie-consent records; and
functions specifically requested by the user.
Because these cookies are necessary to provide the website or a requested feature, they may be used without optional cookie consent where permitted by law.
Disabling strictly necessary cookies through your browser may prevent parts of the website from working.
Preference and functional cookies
These cookies remember choices or enable enhanced website features.
They may remember:
cookie preferences;
display choices;
location or language settings;
scheduling preferences;
form progress; and
whether embedded content has been activated.
These cookies may be activated only after consent where required.
Analytics and performance cookies
Analytics cookies help us understand how visitors use the website.
They may collect information about:
pages visited;
time spent on a page;
referring pages;
links and buttons selected;
browser and device types;
approximate location;
errors and performance;
campaign sources; and
general website usage patterns.
We use this information to improve website structure, content, performance and user experience.
Where required, analytics cookies are not activated until you provide consent.
Marketing and advertising cookies
Marketing cookies may be used to understand campaign performance, measure conversions, limit repeated advertising or support more relevant advertising.
They may collect information about:
pages and resources viewed;
advertisements or campaigns that referred you;
forms or consultation links selected;
browser and device identifiers;
interactions with embedded content; and
activity across participating websites.
Some disclosures involving these technologies may be treated as a “sale,” “sharing” or targeted advertising under certain US state privacy laws even when no money is exchanged.
Marketing cookies are activated only after consent or another legally permitted choice where required.
Embedded-content cookies
Some pages contain content or features supplied by third parties, such as:
Calendly booking tools;
Google Maps;
videos;
social-media features; and
other external applications.
These providers may place cookies or collect device and interaction information when their content loads.
Where required, third-party content that uses non-essential cookies will remain blocked until the user enables the relevant cookie category.
7. Current Cookie and Technology Register
The following register describes technologies that may be used on the SOS website. Exact cookie names and durations can change when providers update their services or website configurations change.
Technology or provider
Category
Purpose
Typical duration
Activation
SOS consent settings
Strictly necessary
Records whether you accepted, rejected or customised cookie categories
Typically up to 12 months
Always active
Website security and form controls
Strictly necessary
Protects forms, prevents abuse and supports secure website operation
Session to 12 months
Always active
Google Tag Manager
Tag management
Controls when approved analytics, functionality or marketing tags are loaded. Google Tag Manager does not generally set cookies by itself
Depends on the tags being managed
Follows the consent category of each tag
Google Analytics, if enabled
Analytics
Measures visits, page activity, traffic sources, devices and website performance
Commonly up to 24 months
Analytics consent where required
Calendly
Functional, analytics or marketing
Provides consultation scheduling, availability and booking features
Session-based or persistent; duration varies
When the booking feature loads and consent is required
Google Maps
Functional or marketing
Displays office locations and interactive map features
Session-based or persistent; duration varies
After the relevant consent where required
Embedded videos or media
Functional or marketing
Loads and measures interactions with externally hosted media
Varies by provider
After the relevant consent where required
Advertising or social-media tags, if enabled
Marketing
Measures campaigns, conversions and advertising interactions
Commonly up to 24 months
Marketing consent where required
The website’s Cookie Settings panel should display the currently active cookie names, providers, purposes and expiration periods where supported.
8. Google Services
SOS may use Google services such as Google Tag Manager, Google Analytics and Google Maps.
Depending on the services enabled and your consent choices, Google may receive information including:
IP address;
browser and device information;
page activity;
approximate location;
referrer information;
advertising or analytics identifiers; and
interactions with Google content.
Google’s handling of cookies is described in its Cookie Policy.
Google Tag Manager is used to manage website tags. The tags deployed through it remain subject to the applicable cookie-consent category.
9. Calendly
SOS may embed Calendly or link to Calendly to allow visitors to schedule consultations.
Calendly may use cookies or similar technologies for:
booking functionality;
session management;
security;
preferences;
analytics; and
service improvement.
Information submitted while booking may also be processed according to Calendly’s Privacy Notice and the SOS Privacy Policy.
10. Cookie Consent and Your Choices
When you first visit the website, you may be shown a cookie banner that allows you to:
accept all cookies;
reject non-essential cookies; or
manage individual cookie categories.
Strictly necessary cookies cannot normally be disabled through the consent panel because they are required for website operation or to remember your privacy choices.
You may withdraw or change consent at any time through the Cookie Settings link available on the website.
Withdrawing consent does not make earlier consent-based processing unlawful. It prevents the relevant cookies from being used after your updated choice is processed, subject to technical limitations.
Previously stored cookies may remain on your device until they expire or are deleted through your browser.
11. Browser Controls
Most browsers allow you to:
view stored cookies;
block all or selected cookies;
delete existing cookies;
block third-party cookies;
receive notifications before cookies are stored; or
clear browsing data when the browser closes.
Browser settings vary. Consult your browser’s help documentation for specific instructions.
Blocking all cookies may affect website functionality, form submissions, consultation bookings, embedded maps and other features.
12. Global Privacy Control and US Opt-Out Rights
Where required by applicable US state law, SOS will process recognised browser-based opt-out preference signals, such as the Global Privacy Control.
A recognised opt-out signal may be treated as a request to opt out of:
sale of personal information;
sharing for cross-context behavioural advertising; or
targeted advertising.
You may also submit a privacy request using the contact information below.
SOS does not sell personal information in exchange for money. However, analytics, advertising or marketing technologies may be legally classified as sale, sharing or targeted advertising in some US states.
13. UK Cookie Requirements
Where UK law applies, SOS obtains consent before storing or accessing non-essential cookies or similar technologies unless a legal exception applies.
Consent must involve a clear choice. Continuing to browse the website without making a choice is not treated as consent to non-essential cookies.
Users must be able to reject non-essential cookies as easily as they can accept them and must be able to withdraw consent later.
14. Philippine and Australian Privacy Requirements
Information collected through cookies may be handled under the Philippine Data Privacy Act and, where applicable, the Australian Privacy Act and Australian Privacy Principles.
Our Privacy Policy explains:
the personal information we collect;
how we use and disclose it;
international data processing;
retention and security;
privacy rights; and
how to make a request or complaint.
15. International Data Processing
Cookie providers may process information in the Philippines, Hong Kong, Australia, the United Kingdom, the United States or other countries where they or their service providers operate.
Privacy laws in those countries may differ.
Where required, SOS uses consent, contracts, provider due diligence and other reasonable safeguards to address international processing.
16. How Long We Keep Cookie Information
Cookie retention depends on the cookie’s purpose and configuration.
In general:
session cookies expire when the browser session ends;
consent and preference cookies may remain for up to 12 months;
analytics cookies may remain for up to 24 months;
marketing cookies may remain for up to 24 months; and
third-party cookies follow the retention period established by the relevant provider.
SOS may retain aggregated or de-identified analytics information for longer where it no longer identifies an individual or device.
17. Changes to This Cookie Policy
We may update this Cookie Policy when:
website technologies change;
providers change their cookies;
new integrations are added;
cookie purposes or retention periods change; or
legal requirements change.
The latest version will be posted on this page with an updated revision date.
Where required, we will request consent again before using cookies for a materially different purpose.
18. Contact Us
For questions about cookies or to exercise an applicable privacy right, contact:
Smart Outsourcing Solution
Email: info@smartoutsourcingsolution.com
Subject line: Cookie or Privacy Request
Philippine Headquarters
9F Filinvest One Building
Northgate Cyberzone, Alabang
Muntinlupa City, Metro Manila 1780
Philippines
Hong Kong Headquarters
Unit 12, 9/F Kenning Building
No. 19 Wang Hoi Road
Kowloon Bay, Hong Kong
